Dutch ACM Updates

Apr 2, 2024

The Netherlands Authority for Consumers and Markets (ACM) has fined energy supplier HEM 1.1 million euros for using misleading and aggressive telemarketing tactics to sell expensive energy contracts to consumers.

Mar 28, 2024

Energy supplier DGB is leaving the Dutch energy market, transferring all customers to Volti, a reseller of Kikker Energie, prompting the Netherlands Authority of Consumers and Markets (ACM) to closely monitor the process.

Mar 27, 2024

The 2023 ACM Annual Report highlights new oversight measures in response to European laws for online platforms and energy suppliers, focusing on process oversight and enforcement of digital legislation.

Mar 26, 2024

The Netherlands Authority for Consumers and Markets (ACM) supports breaking the link between natural gas prices and heat rates, advocating for cost-based rates to better protect consumers from high costs.

Mar 24, 2024

Booking.com has decided to take its Travel Sustainable program offline following concerns raised by the Netherlands Authority for Consumers and Markets (ACM) about misleading sustainability claims.

Mar 20, 2024

The Netherlands Authority for Consumers and Markets (ACM) has mandated system operators to experiment with standard contracts for congestion management for new wind and solar farms, aiming to facilitate quicker grid access for sustainable-energy producers.

Mar 18, 2024

Vion has committed to no longer unilaterally altering contracts with pig farmers, improving the farmers' bargaining position in line with the Dutch Act on unfair trading practices in the agricultural and food supply chain.

Mar 14, 2024

On World Consumer Rights Day, ACM launches a video explaining consumers' telemarketing rights and actions taken against misleading practices.

Mar 13, 2024

The Netherlands Authority for Consumers and Markets (ACM) has taken down multiple sites of the online store TI-84shop due to consumer complaints, marking the first time ACM has used this power.

Mar 12, 2024

Energy supplier Qwint B.V., with approximately 700 customers, will cease operations on April 1, 2024, but guarantees to rectify its billing process and pay outstanding credit balances to customers, even after exiting the market.

Mar 11, 2024

A preliminary study by the Netherlands Authority for Consumers and Markets (ACM) has found that households with solar panels result in higher costs for energy suppliers, leading to a follow-up study being launched by ACM.

Mar 6, 2024

Two building contractors in the Netherlands, Den Ouden and Bloem Infra, were fined for secretly exchanging bids in a cartel arrangement during the tender process for a school's outdoor area construction project.

Mar 6, 2024

Tinder will inform users about personalized discounts following an intervention by European consumer authorities.

Mar 4, 2024

The Netherlands' ACM and RDI conducted a joint study on smart devices, revealing shortcomings in the information provided to consumers and the lack of consistent updates, highlighting the need for improved oversight.

Mar 3, 2024

The Netherlands ACM and RDI conducted a study on smart devices, revealing a lack of information for consumers and inconsistent update policies.