Dutch ACM Updates

Apr 10, 2024

The Netherlands Authority for Consumers and Markets (ACM) has approved Thuiswinkel.org's new sector-wide sustainability standard for e-commerce, emphasizing that it aligns with competition rules and does not create anticompetitive effects.

Apr 10, 2024

Dutch supermarket chain Albert Heijn will remove misleading sustainability claims following action by the Netherlands Authority for Consumers and Markets (ACM).

Apr 9, 2024

Real estate platform ROZ has modified its model contracts for office and retail spaces after discussions with the Netherlands Authority for Consumers and Markets (ACM), removing automatic inflation indexation and allowing for negotiation between lessors and lessees on rent adjustments.

Apr 9, 2024

In 2023, the number of households with access to fiber-optic significantly rose by 25%, while mobile-data consumption increased by over 25%. Voice calling, however, experienced a decline in popularity.

Apr 9, 2024

Energy suppliers are charging higher rates to customers with solar panels, prompting an investigation by the ACM, while Hollandse Energie Maatschappij (HEM) maintains high energy contract rates, raising concerns about transparency and fair practices in telemarketing.

Apr 8, 2024

The Netherlands Authority for Consumers and Markets (ACM) has mandated system operators Enexis, Liander, Stedin, and TenneT to enhance transparency in their investment plans to address grid congestion concerns.

Apr 7, 2024

The Netherlands Authority for Consumers and Markets (ACM) has fined Global Marketing Bridge B.V. and its executives for misleading consumers in telemarketing calls involving energy contracts.

Apr 3, 2024

The Netherlands Authority for Consumers and Markets (ACM) highlights the risk of high energy prices for vulnerable households and suggests government interventions to protect consumers.

Apr 2, 2024

The Netherlands Authority for Consumers and Markets (ACM) has issued warnings to suppliers in various sectors for potentially pressuring retailers to set higher retail prices, which is illegal and harms consumers.

Apr 2, 2024

The Netherlands Authority for Consumers and Markets (ACM) has fined energy supplier HEM 1.1 million euros for using misleading and aggressive telemarketing tactics to sell expensive energy contracts to consumers.

Mar 28, 2024

Energy supplier DGB is leaving the Dutch energy market, transferring all customers to Volti, a reseller of Kikker Energie, prompting the Netherlands Authority of Consumers and Markets (ACM) to closely monitor the process.

Mar 27, 2024

The 2023 ACM Annual Report highlights new oversight measures in response to European laws for online platforms and energy suppliers, focusing on process oversight and enforcement of digital legislation.

Mar 26, 2024

The Netherlands Authority for Consumers and Markets (ACM) supports breaking the link between natural gas prices and heat rates, advocating for cost-based rates to better protect consumers from high costs.

Mar 24, 2024

Booking.com has decided to take its Travel Sustainable program offline following concerns raised by the Netherlands Authority for Consumers and Markets (ACM) about misleading sustainability claims.

Mar 20, 2024

The Netherlands Authority for Consumers and Markets (ACM) has mandated system operators to experiment with standard contracts for congestion management for new wind and solar farms, aiming to facilitate quicker grid access for sustainable-energy producers.