The Australian Competition and Consumer Commission (ACCC) has released its Measuring Broadband Australia report, indicating that most households are receiving internet speeds close to what they are promised in their NBN plans. As of December 2025, average download speeds for NBN fixed-line services reached 98.5% of plan speeds during peak hours.

Despite this positive trend, the report highlights ongoing issues with high-speed and fibre to the node (FTTN) services, with 6.3% of users on the popular NBN Home Fast plan experiencing underperformance. This underperformance is often attributed to in-home equipment issues rather than the NBN network itself.

ACCC Commissioner Ian Oppermann encourages consumers to contact their retailers if they experience speed issues, suggesting that many may benefit from lower-speed plans based on their actual usage needs. The report also notes that 11.8% of FTTN services are underperforming, with NBN Co classifying most of these as impaired.

Retailers are urged to inform customers about the limitations of their FTTN connections, allowing them to consider alternative plans. The fastest available plan for FTTN and Fibre to the Curb (FTTC) connections remains at 100 Mbps, and consumers seeking faster speeds are advised to check for eligibility for upgrades to fibre to the premises.