The Federal Trade Commission (FTC) is sending payments totaling more than $23.8 million to drivers and diners affected by Grubhub's deceptive practices. This action follows allegations made in December 2024 by the FTC and the Illinois Attorney General, which claimed that Grubhub engaged in various unlawful activities.

Among the allegations, Grubhub was accused of misleading drivers about their potential earnings, blocking diners from accessing their accounts and funds, and listing restaurants on its platform without obtaining proper consent. As part of the settlement, Grubhub is required to implement significant operational changes.

These changes include ensuring accurate advertising of pay for drivers, providing a mechanism for users to dispute blocked accounts, and only listing restaurants on its platform with their explicit permission. The FTC is now processing payments to 640,038 affected consumers, with most receiving checks by mail.

Consumers are advised to cash their checks within 90 days or redeem their PayPal payments within 30 days. For any inquiries regarding the payments, consumers can contact the refund administrator or visit the FTC website for more information. The FTC's efforts in 2025 resulted in over $435 million in redress to consumers nationwide.