The Polish competition authority, UOKiK, has issued a decision requiring Enter Air, a charter airline, to compensate consumers a total of over 8.2 million PLN due to numerous complaints regarding service failures.

UOKiK's President, Tomasz Chróstny, emphasized the importance of ensuring that passengers can effectively exercise their rights and that airlines must adhere to clear and lawful complaint handling procedures. Enter Air will provide compensation of 170 PLN to travelers whose complaints were delayed or dismissed without proper acknowledgment.

Additionally, consumers facing delays in baggage delivery will receive 200 PLN if their claims were unjustly rejected. The airline had previously limited compensation to essential items, which UOKiK clarified is not permissible under consumer rights.

In cases of flight cancellations or delays, Enter Air had been offering settlements that fell short of legal requirements. The airline is now required to compensate affected passengers according to the law, along with providing a 50 PLN voucher for future flights.

Consumers eligible for compensation will be notified individually by Enter Air within six months of the decision becoming final. The airline is also required to publish information about the decision on its website and social media.