The Polish competition authority, UOKiK, is promoting the benefits of alternative dispute resolution (ADR) for consumers whose complaints have not been acknowledged by sellers. This approach is highlighted as an effective, fast, and often free way to assert consumer rights.

Various institutions, including the Trade Inspection, are available to assist consumers in navigating these processes. The initiative coincides with the celebration of Mediation Week, emphasizing the importance of amicable solutions in consumer disputes.

For more information on how to engage in alternative dispute resolution, consumers can visit the dedicated website provided by UOKiK.