The President of UOKiK has raised concerns regarding Wizz Air's handling of baggage complaints, particularly the airline's failure to respond to consumer claims within the legally mandated 14 days. Many passengers have reported difficulties in reaching the airline or its subcontractor, PS. Service, leading to frustration and unresolved issues.

Passengers are directed to contact PS. Service after filing a Property Irregularity Report (PIR) at the airport. However, UOKiK's analysis indicates that Wizz Air has not adequately supervised PS. Service, resulting in a lack of communication and response to consumer complaints. This negligence has left many travelers without updates on their claims for extended periods.

Additionally, Wizz Air has been accused of providing misleading information regarding its liability for damaged or lost baggage. The airline attempts to limit its responsibility in cases of damage attributed to poor quality or overloading of baggage, which contradicts the Montreal Convention's stipulations on carrier liability. UOKiK argues that such practices could mislead consumers and deter them from seeking rightful compensation.

If the allegations are substantiated, Wizz Air could face fines of up to 10% of its revenue for each contested practice. UOKiK is also monitoring the practices of other airlines, having recently initiated proceedings against Enter Air.

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