A recent inquiry to the Irish competition authority raised concerns about a health insurer's decision to increase a premium after an agreement had been reached. The consumer had negotiated a price for their health insurance renewal, but shortly after the first payment was taken, the insurer requested an additional €150.

The authority clarified that once a price is agreed upon, it cannot be changed unilaterally by the insurer. Contracts for health insurance are typically renewed on a 12-month basis, and any price adjustments should be clearly outlined in the renewal documentation.

Consumers are advised to review their renewal notice and any related communications to confirm the agreed price. If discrepancies arise, they should request a written explanation from the insurer regarding the additional charge and the basis for it.

Furthermore, consumers have the right to request recordings or transcripts of phone calls where agreements were made, which can serve as evidence in disputes. Health insurers are regulated by the Central Bank of Ireland and must adhere to the Consumer Protection Code 2025, ensuring fair treatment of consumers.

If the consumer is dissatisfied with the insurer's response, they should file a formal complaint in writing, detailing the situation and including relevant documentation. It is important to continue paying the agreed installments while disputing the increase to avoid complications with coverage.

Should the issue remain unresolved, consumers can escalate their complaint to the Financial Services and Pensions Ombudsman, an independent body that addresses complaints between consumers and financial service providers.