The Hungarian competition authority, known as Gazdasági Versenyhivatal (GVH), has released a new episode of its podcast series that delves into the nature of complaints received by the authority and the procedures involved in addressing them.

Each year, the GVH receives an increasing number of signals and complaints, which pose a significant task for the national competition authority. Based on recent experiences, a large portion of these complaints typically falls outside the GVH's jurisdiction. However, many of the reports contribute to uncovering anti-competitive behaviors.

In the podcast, guests Dr. Cecília Balog, head of the Customer Relations Office at GVH, and her deputy, Dr. Ramóna Ottóffyné Benkovics, discuss the journey of a complaint, the most common types of complaints received, and clarify which issues should be directed to other authorities or bodies.

The GVH also emphasizes the importance of consumers and market participants being informed before approaching the authority with their complaints. While the GVH addresses every signal it receives, it can lead to delays if the complainant does not approach the appropriate authority for their specific issue.

Listeners can access the podcast on the GVH website, the GVH YouTube channel, and the national competition authority's Spotify channel. Additionally, more information on how to submit complaints can be found on the GVH website.