The UK Competition and Markets Authority (CMA) has responded to the Department for Energy Security and Net Zero (DESNZ) regarding its consultation on improving consumer protection for home upgrade schemes. The CMA's response endorses the proposals aimed at creating a more straightforward and accessible consumer experience.

Key recommendations from the CMA include the establishment of an independent ombudsman, a unified complaints and case-management system, and enhanced financial protections for consumers. These measures are intended to ensure that consumers, particularly those in vulnerable situations, are adequately supported throughout the home upgrade process.

Additionally, the CMA's response draws on its previous work in the green heating and insulation sector, stressing the importance of effective arrangements that cater to all consumers, including those not benefiting from government-funded schemes. The CMA aims to bolster consumer confidence in investing in home improvements and upgrade technologies.