The Polish competition authority, known as UOKiK, has taken action against Profi Credit Polska for practices that hindered customers from exercising their right to early loan repayment. According to the consumer credit law, borrowers are entitled to repay their loans early and receive a proportional refund of fees and commissions. UOKiK found that Profi Credit's policies made it difficult, if not impossible, for customers to benefit from this right.

UOKiK President Tomasz Chróstny emphasized that the law clearly states that all borrowers have the right to repay their loans early, regardless of whether the loan is from a bank or a loan company. The law mandates that lenders not only allow early repayment but also refund a portion of the fees charged. However, customers of Profi Credit faced significant obstacles in exercising these rights.

Profi Credit's repayment terms required customers wishing to pay off their loans early to make a single payment of the total amount due as stated in the loan agreement, without considering a shorter loan period. Additionally, partial early repayments were not allowed. This structure effectively prevented customers from utilizing their legal rights under the consumer credit law, as any overpayments were blocked until the scheduled payment dates.

UOKiK's investigation concluded that these practices harmed consumers' economic interests by making it difficult for them to take advantage of their statutory rights. The authority has ordered Profi Credit to cease these practices and imposed a fine of nearly 10.4 million PLN. The decision is not final and can be appealed.

Consumers with consumer credit loans can still repay their loans early and are entitled to a proportional reduction of all loan costs. UOKiK has provided a calculator to help consumers estimate the amount to be refunded based on the linear method, which divides all non-interest costs by the number of calendar days the agreement was in effect.