Part 5 of the Order requires banks and building societies to send Payment Transaction Histories to any personal current account (PCA) or business current account (BCA) customer who closes their PCA or BCA. Barclays failed to provide 1,648 Payment Transaction Histories to customers in June to August 2023. A further 659 Payment Transaction Histories were sent but were late.

CMA investigates Barclays for failing to provide Payment Transaction Histories

The Competition and Markets Authority (CMA) has initiated an investigation into Barclays for allegedly breaching Part 5 of the Retail Banking Order. This part mandates banks and building societies to provide Payment Transaction Histories to customers closing their personal or business current accounts. Barclays reportedly failed to deliver 1,648 Payment Transaction Histories to customers between June and August 2023. Additionally, 659 histories were sent late.



CMA investigates Barclays for failing to provide Payment Transaction Histories

The Competition and Markets Authority (CMA) is looking into Barclays for not complying with the requirement to send Payment Transaction Histories to customers closing their accounts.