Consumer Rights in Amusement Parks: What You Need to Know
The Polish competition authority discusses consumer rights regarding amusement park regulations and ticket purchases, emphasizing the importance of fair terms and the right to complain.
22.08.2025 | Polish competition authority
The Polish competition authority has raised important questions regarding the responsibilities of amusement parks and the implications of their regulations on consumer rights. When purchasing a ticket, consumers may unknowingly accept the park's terms and conditions, which can sometimes include unfair clauses.
One key issue highlighted is the validity of terms that contradict good practices and significantly harm consumer interests. Such clauses are deemed invalid and do not hold legal weight.
Additionally, if attractions like carousels or roller coasters are not operational without prior notice at the time of ticket purchase, consumers retain the right to file complaints regarding their experience.