The 2024 Postal and Parcel Markets Scan by the Netherlands Authority for Consumers and Markets (ACM) reveals a notable increase in parcel volumes, while the number of postal items sent has decreased. This trend is accompanied by a decline in reliability, with only 86 percent of postal items delivered on time, down from 89 percent in 2023.

ACM's findings indicate that both business and consumer mail segments are experiencing a downturn, with the most significant drop occurring in consumer mail. The authority has also noted a rise in complaints regarding mail delivery quality, reflecting growing consumer dissatisfaction.

In contrast, the parcel market has seen a turnover increase, driven by a 12 percent rise in international parcel volumes, although the average revenue per parcel has decreased. This trend is attributed to the growing popularity of Asian online retailers offering cheaper shipping options.

Additionally, the report highlights a shift towards sustainable delivery methods, with more parcels being delivered using electric vehicles. The number of package lockers has also surged, increasing from 2,800 to 4,800, yet at-home delivery remains the preferred choice for over 80 percent of consumers.

ACM is responsible for overseeing the quality of the universal service obligation (USO), which covers about 15 percent of total mail volumes. However, the parcel market is unregulated and does not fall under ACM's jurisdiction. The annual scan is published at the request of the Ministry of Economic Affairs and provides insights into the evolving postal and parcel landscape.