The Federal Trade Commission (FTC) has announced that it will distribute more than $100,000 in redress payments to consumers who were deceived by the online marketplace GOAT. This action is part of a settlement related to allegations that GOAT failed to adhere to its own refund policies and violated FTC regulations regarding reasonable shipping practices.

In a complaint filed in 2024, the FTC accused GOAT of not mailing some priority processing orders as quickly as promised. The company also did not provide customers with the option to agree to delays or to cancel their orders for a prompt refund, which is a requirement under the FTC’s Mail, Internet or Telephone Order Merchandise Rule.

Additionally, the FTC claimed that GOAT's “Buyer Protection” policy was not effectively implemented. Although the company promised full refunds for products that were inauthentic, incorrect, or not as described, it often denied refund requests, issued partial refunds, or provided in-store credits instead.

As part of a settlement in 2025, GOAT refunded over $736,000 directly to affected customers. Currently, the FTC is sending checks or PayPal payments to 6,205 customers who have not yet received their payments. Most consumers will receive checks in the mail, which should be cashed within 90 days, while PayPal recipients are advised to redeem their payments within 30 days.

Consumers with questions regarding their payments can contact the refund administrator, JND Legal Administration, or visit the FTC website for more information about the refund process. The FTC emphasizes that it never requires individuals to pay money or provide account information to receive a payment.