The company did not meet delivery deadlines and consumers received flowers different to those they ordered and paid, in terms of quality and bouquet type. It also failed to provide clear information on delivery costs.


 


The Italian Competition Authority has imposed a 400.000 euro sanction on Interflora Italia S.p.A. for an unfair commercial practice in breach of Articles 20, 21 and 22 of the Consumer Code.


In particular, the Authority found that Interflora Italia failed to meet its same-day or other delivery deadlines as promised, and it delivered flowers different to those selected and paid online by consumers, in terms of quality and bouquet type.


Moreover, the company’s online sales service did not provide clear and easily accessible information regarding its flower delivery costs.

Interflora Fined €400,000 for Misleading Delivery Practices

The Italian Competition Authority has taken action against Interflora Italia S.p.A., imposing a fine of €400,000 due to unfair commercial practices that violate consumer protection laws.

Investigations revealed that Interflora failed to deliver flowers on the same day or within the promised timeframes, leading to significant consumer dissatisfaction. Additionally, customers received flowers that did not match their online orders in terms of quality and bouquet type.

Furthermore, the company was criticized for not providing clear and accessible information regarding delivery costs on its online platform, which contributed to the misleading nature of its sales practices.



Interflora Fined €400,000 for Misleading Delivery Practices

The Italian Competition Authority has fined Interflora Italia €400,000 for failing to meet delivery promises and providing misleading information about flower orders.