The Luxembourg competition authority has initiated a communication campaign to inform users of online platforms about their rights, emphasizing that the same rules apply both online and offline.

Under the Digital Services Act (DSA), online platforms are required to enhance user protection. This includes making it easier to report illegal content and harassment, ensuring that platforms handle these reports effectively and provide justifications for their decisions.

Additionally, there is a focus on the protection of minors, with platforms accessible to young users needing to guarantee high levels of safety and privacy. The DSA also mandates that platforms explain their decisions regarding content removal or visibility reduction, allowing users to contest these actions without charge.

Furthermore, the campaign highlights the importance of safer online shopping, advocating for more transparent advertising, better identification of professional sellers, and the removal of illegal or dangerous products.