Gerry from Cork has faced significant frustration due to two weeks of unreliable broadband service, which has impacted his ability to work from home. Despite multiple technician visits to resolve the issue, he has encountered inconsistent responses from his provider regarding a potential refund.

To address this situation, it is recommended that Gerry file a formal written complaint via email or the provider's online complaints system. This approach will create a documented record of his complaint and any responses received.

In his complaint, Gerry should detail the timeline of outages, the effects on his work, the technician visits, and any discussions about refunds. He should also specify the resolution he seeks, such as a refund for the disrupted service period.

Consumer rights related to broadband services are protected under the Consumer Rights Act 2022. If Gerry remains unsatisfied after following the provider's complaints process, he can escalate the matter to ComReg, the independent regulator for telecommunications in Ireland. ComReg can clarify his rights and assist in resolving the issue with the provider.